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Relationship-Based Conflict Management: Bridge Building 101

This 1-2 day presentation is a synopsis of Dr. Logan’s graduate studies course in Conflict Management at the University of Victoria and Trinity Western University in British Columbia.


The presentation includes the following topics:

  • Valuing People

  • Active Listening

  • Conflict Theory

  • Resistant People (Dancing with Porcupines)

  • Influence

  • Negotiation

  • Carefronting

  • Crisis Negotiation

This is presented with examples from hostage negotiation and a belief in “bringing people to their senses, not to their knees” and by “winning them over, rather than winning over them”.

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